FAQ CORONAVIRUS

Measures to be complied with when visiting the Gardens of Trauttmansdorff Castle and the Touriseum during the Coronavirus pandemic.

On 29 May, slightly later than planned, the Gardens of the Trauttmansdorff Castle will once again open to the public. It will therefore finally be possible to visit the Gardens with its 12 hectares but only in compliance with the safety and protection measures in force. Following is a list of all the measures put in place to make sure our visitors stay safe as well as other useful information.

Have opening hours changed?

Opening hours have remained unchanged except for the extended evening hours on Fridays in the summer months. 

 

Are there restrictions for visitors inside the structure?

Yes. Up to a maximum of 1500 visitors are allowed into the Gardens at one time. 

Where can I purchase the tickets to visit the Gardens of Trauttmansdorff Castle?

As usual, tickets may be purchased at the ticket booths up to when the maximum quota of visitors inside the Gardens is reached. We recommend you book tickets online on our website for your preferred date. Booking can be done up to the day prior to such date. Each ticket will be valid only for the day it is booked for.

I already have an open date voucher or ticket purchased online. Can I use this voucher or ticket?

You can use the voucher or ticket for the visit, but due to the current access restrictions in place we cannot exclude a possibly long queuing time. Holders of season tickets may access the Gardens at any time.

 

Are the vouchers or tickets purchased online that have not been used due to the lockdown still usable?

Any vouchers or tickets purchased online that have not been used due to the Gardens’ lockdown will be automatically renewed for one year.

 

Can I purchase a ticket as a gift voucher?

Yes, gift vouchers are available at the Gardens’ ticket booths. The best time for avoiding queues is in the late afternoon from Monday to Friday (ticket booths stay open until 5.30 p.m.). The vouchers may be purchased online too, for the usual price and with open date, and they will be valid for one year from the date of purchase.

 

Are discounts going to be applied to the 2020 entrance fees?

Yes, up until further notice entrance fees will be discounted because several areas – such as the Grotto, the Glass House, the Botanical Underworld and the Maze – are still closed for safety reasons.

Are the Castle and the Touriseum open?

Due to the latest decree, the Touriseum and the Castle remain closed.
The Gardens are not affected by this regulation and will remain open as planned until November 15th.

 

Are the restaurant and snack bar open?

The Schlossgarten restaurant and the Palm Café are open. Please comply with all of the safety measures in force.

Is the Trauttmansdorff-Shop open?

The shop is open from Monday to Friday. It is closed on Sundays and public Holidays.

Are guided tours available for the Gardens?

Guided tours of the Gardens will not be available in 2020 because they are incompatible with the necessary safety measures.

Are any events and concerts scheduled?

Given the current situation, no events or summer concerts are scheduled at this time.

Will it be possible to visit the “We need you!” exhibition at the Touriseum?

The “We need you!” exhibition concerning hotel personnel has been postponed. A exhibition about Franz Kafka is being held in its place and his stay in the spa town of Merano in 1920 is being held in its place. 

Can I borrow a wheelchair?

No, unfortunately due to current safety regulations, wheelchairs cannot be rented.

Can I use the lockers?

No, unfortunately due to the current safety regulations, the lockers cannot be used.