FAQ CORONAVIRUS

Measures to be complied with when visiting the Gardens of Trauttmansdorff Castle and the Touriseum during the Coronavirus pandemic.

It will therefore finally be possible to visit the Gardens with its 12 hectares and the Touriseum but only in compliance with the safety and protection measures in force. Following is a list of all the measures put in place to make sure our visitors stay safe as well as other useful information.

Are there restrictions for visitors inside the structure?

From Friday 6th august, to access the following facilities in Trauttmansdorff a GreenPass must be shown:

  • Touriseum – South Tyrol Museum of Tourism in the Trauttmansdorff Castel
  • Trauttmansdorff Castel
  • Special exhibitions „ Grab it, drag it, roll it” in the coach house of Trauttmansdorff Castle
  • Interior spaces of the Schlossgarten restaurant and the Palmcafe

You do NOT need a Green Pass to visit only the Garden area!

When and where do I have to wear a face mask?

Wear a mask in the Garden if it is impossible to keep at the required distance.

Where can I purchase the tickets to visit the Gardens of Trauttmansdorff Castle?

As usual, tickets may be purchased at the ticket booths.

What groups need to consider?

Please register your group (even without a guided tour) so that we can guarantee the admission even in case of large crowds.

Are the vouchers or tickets purchased online that have not been used due to the lockdown still usable?

Any vouchers or tickets purchased online that have not been used due to the Gardens’ lockdown will be automatically renewed for one year.

Can I purchase a ticket as a gift voucher?

Yes, gift vouchers are available at the Gardens’ ticket booths. The best time for avoiding queues is in the late afternoon from Monday to Friday (ticket booths stay open until 5.30 p.m.). The vouchers may be purchased online too, for the usual price and with open date, and they will be valid for one year from the date of purchase.

 

Are the Castle and the Touriseum open?

Touriseum, Castle and exhibiton are open. Access with GreenPass.

Are the restaurant and the Palm Café open?

The Palm Café and also the restaurant are open. Access to the interior spaces ony with GreenPass.

Is the Trauttmansdorff-Shop open?

The shop is open from Monday to Sunday. 

Are guided tours available for the Gardens?

From June 1, garden tours will again take place in a reduced form. The daily guided tour takes place in august and september.

Can I borrow a wheelchair?

Yes, wheelchairs can be borrowed. Please book them in advance on 0473 255 600 or via mail at info@trauttmansdorff.it

Can I use the lockers?

Yes, the lockers can be used.