Privacy Policy

In accordance with art. 13 of European Regulation 2016/679 (GDPR) and Order no. 229 of 8 May 2014 governing the use of cookies, we wish to inform visitors to the website about the use of the data entered and of the cookies used by the site itself. This information note is also provided in accordance with Recommendation no. 2/2001 as adopted by the working group established by art. 29 of Directive no. 95/46/EC. This statement refers only to and does not concern other web pages that may be accessed via links.


As a consequence of accessing the website, data may be processed that is personal or that may be associated with the user by means of cookies. The data controller is Agenzia Demanio Provinciale, whose registered office is located at Bolzano, Michael Pacher Street, 13. The data controller can be contacted using the following contact details:

Tel: 0471 414 870E-Mail: 


Agenzia Demanio Provinciale has appointed a data protection officer who can be contacted using the following contact details:

Tel: 0471 920 141E-Mail: 


The computer systems and software procedures used to operate this website will, during the course of normal operation, gather certain personal data that are automatically transmitted when using internet communication protocols. Such information is not collected so as to be associated with identified individuals but, by its very nature, it could result in the identification of users via processing and association with data held by third parties.
Such data will include the IP addresses or domain names of the computers of users who connect to the site, addresses of the requested resources in URI (Uniform Resource Identifier) form, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the digital code indicating the status of the reply from the server (success, error, etc.) and other parameters relating to the user’s operating system and computer environment.
These data will only be used to obtain anonymous statistical information about site usage and to check that it is functioning properly; they will be deleted immediately after processing. The data may be used to establish liability in the event of possible computer crime against the site.


Such information relates to data provided voluntarily by the user.


a) Newsletter
The data provided when completing this form will be used to introduce you to each of the different botanical landscapes, themed areas, colourful flowerbeds as well as offering all the most interesting details of the botanical universe of Trauttmansdorff. You will of course also be kept up to date with events and news from the Gardens of Trauttmansdorff Castle.

b) Organisation of guided tours
The provision of data is an essential requirement for the organisation of visits; it will not be possible to continue with the relevant procedures if the data subject does not permit processing by checking. The data subject providing the data will have the opportunity to enter additional personal data relating to other data subjects participating in the requested guided tour; the Agenzia will process the personal data for these persons such as their first name, last name and possibly email address and phone number. The Agenzia may become aware of health data if the customer completing the request form enters such information as a way to optimise preparations for the visit. 

c) Online ticket purchases
The Agenzia Demanio Provinciale works only with partner organisations.
The data is required for registering on the site in order to purchase tickets for visits to the Gardens of Trauttmansdorff Castle and the events organised there. The Agenzia Demanio Provinciale uses external service providers who have been duly appointed by the Data Controller to administer the area dedicated to purchases.

We would inform you that the data provided will be used solely to comply with your request and in full compliance with the principles dictated by national and European law, in particular the principles of lawfulness, correctness, transparency, as well as the minimisation and limiting of storage.

Your personal data will only be used for promotional purposes with your consent.
The personal data provided by customers will only be processed by staff authorised by the Agenzia and solely for the purposes of information or organisation. It is also possible that data related to participation in visits (first name, last name, email, phone number) may be communicated to third parties who are closely involved in organisational activities. 

Data will be processed solely by computer which will not, however, exclude the possibility of processing in paper form; it will last for the period of the organisation of visits and any additional time required by civil or tax law. Once the required period is completed, all personal data acquired will be deleted or anonymised. 


Your data will not be transferred in any way to third countries outside the EU or to international organisations, nor be stored on servers located in any third country.


The data controller does not use any automated decision-making processes in respect of your personal data. 


Cookies are small text strings that websites visited by users send to their devices where they are stored before being transmitted back to these sites when users next visit. When browsing users may also receive cookies on their devices that are sent from other websites (see Regulation of Data Protection Supervisory Authority no. 229 of 8 May 2014).
To ensure cookies are correctly regulated they must be distinguished according to user objectives.


Technical cookies are cookies used solely “to transmit a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide such service” (see art. 122 (1) of the Privacy Code and Regulation no. 229/2014).

Such cookies may be browsing or session cookies, which ensure normal browsing and use of the website (e.g. for users to make purchases or authenticate access to restricted areas).

No prior user consent is required for the installation of these cookies.


Overview of the cookies used:


Technical cookies

Name Origin Runtime Description
__utma Google 2 years This cookie is used to differentiate between the user and his/her sessions.
__utmb Google 30 minutes This cookie is used to recognise new visits and sessions.
__utmc Google Session This cookie is used to enable the compatibility of older Analytics implementations. In older versions of Google Analytics, this cookie enables the interaction with _utmb, to recognise new sessions.
_utmt Google 30 minutes This cookie is used to adjust the inquiry rate.
__utmt_b Google 10 minutes This cookie is a variation of the _utmt cookie and is used to limit the amount of data transmitted to Google.
__utmv Google 2 years This cookie is used for individual content and can be applied for custom-made analyses.
__utmz Google 6 months This cookie is used to determine the origin and thus the point of access of the website.
be_typo_user Brandnamic Session This cookie by the Content Management System “Typo 3” is used to differentiate between the user sessions.
fe_typo_user Brandnamic Session This cookie by the Content Management System “Typo 3” is used to differentiate between the user sessions.
phpMyAdmin Brandnamic Session This cookie is used to differentiate between users and all related functions.
t3pcok Brandnamic 6 months This cookie is used to save the user’s decision regarding the European cookie guidelines.
sys_language_uid Brandnamic 4 years This cookie is used by the content management system TYPO3 to distinguish between the different language versions of a website.
iact_***** Intelliad 3 months This cookie is used to track user activity on the site.
iact Intelliad 3 months This cookie is used to track user activity on the site.
PHPSESSID Brandnamic Session This cookie is used to differentiate between users and all related functions.
WEBTRENDS_ID Drittanbieter 10 years This cookie by is used by the weather plugin by the province of Bolzano/Bozen.
ASPSESSIONIDQCSRBDCA Drittanbieter 10 years This cookie by is used by the weather plugin by the province of Bolzano/Bozen.
t3pref, t3pentry Brandnamic Session Saves the referrer or referring page, i.e. the URL of the previous webpage from which a link was followed.

Cookie profiling

Name Origin Runtime Description
_js_datr, datr permanent This cookie is used to transfer data for the Facebook “Like“ Button.
locale 1 day This cookie is used to transfer data for the Facebook “Like“ Button.
reg_ext_ref, reg_fb_gate, reg_fb_ref, wd, reg_ext_ref, reg_fb_gate, reg_fb_ref, wd, reg_fb_gate, reg_fb_ref, wd Session This cookie is used to transfer data for the Facebook “Like“ Button.
PREF/NID/SID/OGPC Google uses cookies like the PREF, NID or SID cookie to individually adjust advertisements in Google products like the Google search. The cookies are used to capture, for instance, the Google newest searches, your former interaction with advertisements or the search results and your visits on websites of an advertiser. This way you receive individually customised advertisement on Google.

Profiling cookies:

Profiling cookies are designed to create user-related profiles and serve to send advertising messages in line with the preferences indicated while browsing online. 

Given their invasive nature, users are asked to give their prior consent to their installation as required by art. 122 of the Code. 

Profiling cookies– Retargeting:

Please note that activating profiling cookies does not involve the recording of personal data, nor will any user profiles be created with your personal data. Profiling cookies cannot identify individuals: they simply record data that will generate anonymised information for the targeted development of marketing campaigns based upon specific interests.

If you want to refuse profiling cookies, follow the steps in the links above or block them directly via the settings in your browser (see relevant descriptions).

Webtracking – Google Analytics:

We use so-called tracking technologies in order to constantly improve and optimise our offering. This site uses Google Analytics, a web analytics service from Google Inc. (Google). Google Analytics uses cookies that permit analysis of how users actually use the website, with the aim of determining the attractiveness of our website and improving its performance and content. The information generated by cookies when you browse this site (including your IP address) is sent to a Google server in the USA and stored there. Google uses this information on behalf of the website manager to evaluate your use of this site, produce reports on activities on the site and provide the website manager with services related to the use of the site and the internet. Google will then transmit this information to third parties where legally required or where such third parties are processing this information on Google's behalf. Under no circumstances will your IP address be linked to other Google data and/or other web analytics managers.

You may refuse your consent to the setting of cookies by configuring your browser software; if you do so, however, you will not be able to make use of all the features of this website. You may refuse the gathering of data via cookies and through your use of the website (including your IP address) by Google, as well as the processing of such data by Google, by downloading and installing the browser plugins available via the link

For general information about Google Analytics and data protection, click here

By using this site you accept the processing of the data gathered by Google and/or other web analytics services in the way described above and for the above-mentioned purpose.

Webtracking – intelliAd:

This site also uses the web analytics service provided by intelliAd Media GmbH, based at Sendlinger Str. 7, 80331 Munich, Germany, which collects anonymised usage data for statistical purposes and in order to ensure that this site meets the needs of its users and is fully optimised: such data is then saved in aggregated form. Cookies are saved locally when using intelliAd tracking. You can block the future recording of your data (collected anonymously). To do this, use this link:

Using Social Plugins

Social plugins link to these sites via so-called “2-click” operation. As a rule these buttons do not transmit any data to third parties. If activated manually, the user permits their data to be sent to social network operators and cookies to be installed by third parties, but only for this site and for the chosen service. Clicking on the settings (cogwheel) icon allows you at any time to save and change your preferences in this regard. 

If you activate social plugins, please read the following information about the features and data that will be transmitted. 

Privacy notice for the use of Facebook Plugins (Like Button)

This site uses social plugins of the Facebook social network (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA). You can recognise plugins via the Facebook logo or the “Like” button on our site. An overview of Facebook plugins can be found here:

As mentioned above, plugins are usually disabled and will not transmit any data. Plugins will only be activated through explicit action on your part.

If you access our website using one of these plugins, this will generate a direct link between your browser and the Facebook server. Facebook thus receives the information that you have visited our site together with your IP address. Using the plugin functions (e.g. clicking on the “Like” button, making a comment) while you are logged into your Facebook profile will allow you to link the content of our pages to your Facebook profile. In this way Facebook can match your visit to our pages with your user profile. If you are not registered on Facebook, Facebook may still detect and record your IP address. Please note that, as administrators of the web pages, we will not be aware of the content of the data provided nor of their use by Facebook. For more information about this, see Facebook’s privacy policy:

How to block cookies in your browser settings


1.    Go to Menu and then to Options.
2.    Select the Privacy panel.
3.    Set Firefox will to: Use custom settings for history.
4.    Remove the check mark from Accept cookies from sites.
5.    Click OK to close the Options window.

Click here for more details and information:

Google Chrome

1.    Click the Chrome menu on the browser toolbar and go to Settings.
2.    Select „Show advanced settings“.
3.    In the "Privacy" section, click the Content settings button.
4.    In the "Cookies" section, select "Block sites from setting any data".
5.    Click OK to conclude the action.

Click here for more details and information:

Internet Explorer

1.    Click Extras on the menu and select internet settings.
2.    Select the Privacy panel.
3.    To set what types of cookies are blocked or allowed, move the slider. Generally, if the slider is all the way up, all cookies are blocked; if the slider is down, all cookies are allowed.
4.    Click OK to conclude the action.

Click here for more details and information:


1.    Choose Safari Preferences, and then click Privacy.
2.    In the “Block cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (question mark).

Click here for more details and information:

Download Privacy by claiming of services


You have the right at any time to request the data controller to provide you with access to your data, as well as to the rectification or deletion of such data. You will receive a written reply within 30 days (unless you have specifically requested a verbal reply), which may also be in electronic form. You also have the right to request the limitation of processing or to object to it. Finally, you may request the portability of your data to another data controller. You may at any time also revoke any consent you have given via this website: to revoke such consent simply contact one of the addresses listed above.

You have the right to submit a complaint to the supervisory authority if you feel that your data have been processed unlawfully.